Privacy policy | Cookie policy

Valiantys Federal (“we,” “us,” “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with applicable data protection laws.

EU-U.S. Data Privacy Framework

Valiantys Federal complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, as set forth by the U.S. Department of Commerce. Valiantys Federal has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) Program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

This Privacy Policy explains how we collect, use, disclose, and process your personal data when you use our website and other places where Valiantys Federal acts as a data controller—for example, when you interact with the Valiantys-Care.com customer support portal (collectively, “the services”).

This Privacy Policy does not apply where Valiantys Federal acts as a data processor and processes personal data on behalf of customers using Valiantys Federal’s Commercial Services – for example, an organization is hosting web applications and sites on our managed platform.  In those cases, the customer is the controller, and you can review their policies for more information about how they handle your personal data.

This Privacy Policy also describes your privacy rights. More information about your rights, and how to exercise them, is set out in Section 4 (“Rights and Choices”).

If you are located in Canada, please read section 11 of the Privacy Policy which applies to you.

1. Collection of Personal Data

We collect the following categories of personal data:

Personal data you provide to us directly

• Identity and Contact Data: Valiantys Federal collects identifiers, including your name, email address, and phone number when you sign up for an Valiantys Federal account, or to receive information on our Services. We may also collect or generate indirect identifiers (e.g., “USER12345”).
  
  
• Payment Information: We shall collect your payment information if you choose to purchase Valiantys Federal’s products and services.
  
  
• Communication Information: If you communicate with us, including via our service portal, we collect your name, contact information, and the contents of any messages you send.

Personal data we receive automatically from your use of the Services

• When you use the Services, we also receive certain technical data automatically (described below, collectively “Technical Information”). This includes:

• Device and Connection Information. Consistent with your device or browser permissions, your device or browser automatically sends us information about when and how you access or use our Services. This may include information such as your device type, operating system information, browser information and web page referers, mobile network, connection information, mobile operator or internet service provider (ISP), time zone setting, IP address (including information about the location of the device derived from your IP address), identifiers (including device or advertising identifiers, probabilistic identifiers, and other unique personal or online identifiers).

• Usage Information. We collect information about your use of the Services, such as the dates and times of access, browsing history, search, information about the links you click, pages you view, and other information about how you use the Services, and technology on the devices you use to access the Services.

• Log and Troubleshooting Information. We collect information about how our Services are performing when you use them. This information includes log files. If you or your device experiences an error, we may collect information about the error, the time the error occurred, the feature being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
  
  
• Cookies & Similar Technologies. We and our service providers use cookies, scripts, or similar technologies (“Cookies”) to manage the Services and to collect information about you and your use of the Services. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, and analyze the use of our Services to make them safer and more useful to you. For more details about how we use these technologies, and your opt-out controls and other options, please visit our Cookie Policy.

2. Uses of Personal Data Permitted Under Applicable Data Protection Laws

We use your personal data for the following purposes:

• To provide, maintain and facilitate any products and services offered to you with respect to your Valiantys Federal account;
• To provide, maintain and facilitate optional services and features that enhance platform functionality and user experience;
• To communicate with you, including to send you information about our Services and events;
• To create and administer your Valiantys Federal account;
• To facilitate payments for products and services provided by Valiantys Federal;
• To prevent and investigate fraud, abuse, and violations of our Acceptable Use Policy, unlawful or criminal activity, unauthorized access to or use of personal data or Valiantys Federal systems and networks, to protect our rights and the rights of others, and to meet legal, governmental and institutional policy obligations;
• To investigate and resolve disputes;
• To investigate and resolve security issues;
• To debug and to identify and repair errors that impair existing functionality
• To improve the Services and conduct research; and
• To enforce our terms and agreements, including our Acceptable Use Policy.

Please see Section 10 below for details of our legal bases for processing your personal data.

3. How We Disclose Personal Data

Valiantys Federal will disclose personal data to the following categories of third parties for the purposes explained in this Policy:

• Affiliates & corporate partners. Valiantys Federal discloses the categories of personal data described above between and among its affiliates and related entities.

• Service providers & business partners. Valiantys Federal may disclose the categories of personal data described above with service providers and business partners for a variety of business purposes, including website and data hosting, ensuring compliance with industry standards, research, auditing, data processing, and providing you with the services.

Valiantys Federal may also disclose personal data in the following circumstances:

• As part of a significant corporate event. If Valiantys Federal is involved in a merger, corporate transaction, bankruptcy, or other situation involving the transfer of business assets, Valiantys Federal will disclose your personal data as part of these corporate transactions.
  
  
• Third-Party Websites and Services: Our Services may involve integrations with, or may direct you to, websites, apps, and services managed by third parties. By interacting with these third parties, you are providing information directly to the third party and not Valiantys Federal and subject to the third party’s privacy policy. If you access third-party services, such as social media sites or other sites linked through the Services (e.g., if you follow a link to our Twitter account), these third-party services will be able to collect personal data about you, including information about your activity on the Services. If we link to a site or service via our Services, you should read their data usage policies or other documentation. Our linking to another site or service doesn’t mean we endorse it or speak for that third party.
  
  
• Pursuant to regulatory or legal requirements, safety, rights of others, and to enforce our rights or our terms. We may disclose personal data to governmental regulatory authorities as required by law, including for legal, tax or accounting purposes, in response to their requests for such information or to assist in investigations. We may also disclose personal data to third parties in connection with claims, disputes or litigation, when otherwise permitted or required by law, or if we determine its disclosure is necessary to protect the health and safety of you or any other person, to protect against fraud or credit risk, to enforce our legal rights or the legal rights of others, to enforce contractual commitments that you have made, or as otherwise permitted or required by applicable law.

• With an individual's consent. Valiantys Federal will otherwise disclose personal data when an individual gives us permission or directs us to disclose this information, including as a part of our Services.

4. Rights and Choices

Depending on where you live and the laws that apply in your country of residence, you may enjoy certain rights regarding your personal data, as described further below. However, please be aware that these rights are limited. We may also decline a request if we have a lawful reason for doing so.

To exercise your rights, you or an authorized agent may submit a request by emailing us at compliance@valiantysfederal.com. After we receive your request, we may verify it by requesting sufficient information to confirm your identity. You may also have the right to appeal requests that we deny by emailing compliance@valiantysfederal.com.  Valiantys Federal will not discriminate based on the exercising of privacy rights you may have. Set out below is a summary of the rights which you may enjoy, depending on the laws that apply in your country of residence.

• Right to know: the right to know what personal data Valiantys Federal processes about you, including the categories of personal data, the categories of sources from which it is collected, the business or commercial purposes for collection, and the categories of third parties to whom we disclose it.

• Access & data portability: the right to request a copy of the personal data Valiantys Federal processes about you, subject to certain exceptions and conditions. In certain cases and subject to applicable law, you have the right to port your information.
  
  
• Deletion: the right to request that we delete personal data collected from you when you use our Services, subject to certain exceptions.
  
  
• Correction: the right to request that we correct inaccurate personal data Valiantys Federal retains about you, subject to certain exceptions.
  

• Objection: the right to object to processing of your personal data, including profiling conducted on grounds of public or legitimate interest. In places where such a right applies, we will no longer process the personal data in case of such objection unless we demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms, or for the establishment, exercise or defense of legal claims.
  
  
• Restriction: the right to restrict our processing of your personal data in certain circumstances.
  
  
• Withdrawal of consent. Where Valiantys Federal’s processing of your personal data is based on consent, you have the right to withdraw your consent. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  
  
• Automated decision-making: Valiantys Federal does not engage in decision making based solely on automated processing or profiling in a manner which produces a legal effect (i.e., impacts your legal rights) or significantly affects you in a similar way (e.g., significantly affects your financial circumstances or ability to access essential goods or services).
  
  
• Sale & targeted Valiantys Federal marketing of its products and services. Valiantys Federal does not “sell” your personal data as that term is defined by applicable laws and regulations.
  
  

5. Data Transfers

When you access our website or Services, your personal data may be transferred to our servers in the US, or to other countries outside the European Economic Area (“EEA”) and the UK. This may be a direct provision of your personal data to us, or a transfer that we or a third party make.

Where information is transferred outside the EEA or the UK, we ensure it benefits from an adequate level of data protection by relying on:

• Adequacy decisions. These are decisions from the European Commission under Article 45 GDPR (or equivalent decisions under other laws) where they recognize that a country outside of the EEA offers an adequate level of data protection. We transfer your information as described in “Collection of Personal Data” to some countries with adequacy decisions, such as the countries listed here; or
  
  
• Standard contractual clauses. The European Commission has approved contractual clauses under Article 46 GDPR that allows companies in the EEA to transfer data outside the EEA. These (and their approved equivalent for the UK and Switzerland) are called standard contractual clauses. We rely on standard contractual clauses to transfer information as described in “Collection of Personal Data” to certain affiliates and third parties in countries without an adequacy decision.
  
  

In certain situations, we rely on derogations provided under applicable data protection law to transfer information to a third country.

6. Data Retention, Data Lifecycle, and Security Controls

Personal Data shall be processed and stored for as long as required for the purpose for which it was collected.

Therefore:

Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.

Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

 

The Controller may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn.

Personal data governed by a service agreement and/or an associated Data Privacy Agreement will be retained for the period specified in the agreement.

Security Controls Relating to our Processing of Personal Data

We implement appropriate technical and organizational security measures designed to protect personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction.

7. Children

Our Services are not directed towards, and we do not knowingly collect, use, disclose, sell, or share any information about, children under the age of 18. If you become aware that a child under the age of 18 has provided any personal data to us while using our Services, please email us at compliance@valiantysfederal.com and we will investigate the matter and, if appropriate, delete the personal data.

8. Changes to Our Privacy Policy

Valiantys Federal may update this Privacy Policy from time to time. We will notify you of any material changes to this Privacy Policy, as appropriate, and update the Effective Date at the top of https://www.valiantysfederal.com/privacy.

9. Contact Information

Owner and Data Controller

Valiantys Federal, LLC

Owner contact email:  compliance@valiantyfederal.com

10. Dispute Resolution

In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, Valiantys Federal commits to resolve EU-US DPF Principles-related complaints about our collection and use of your personal information. EU and UK individuals with inquiries or complaints regarding our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF, should first contact Valiantys Federal at:

compliance@Valiantysfederal.com 

 

Valiantys Federal commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF to the American Arbitrage Association, an alternative dispute resolution provider based in the United States. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://go.adr.org/dpf_irm.html for more information or to file a complaint. The services of American Arbitrage Association are provided at no cost to you.

Please visit https://go.adr.org/privacyshield.html for more information or to file a complaint. The services of the American Arbitration Association are provided at no cost to you. Under certain conditions, more fully described on the Data Privacy Framework website (https://dataprivacyframework.gov), you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

11. Legal Bases for Processing